Privacy Policy

Tienko Ltd ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites and services, including usgc.ltd and associated Tienko platforms.

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

We may collect the following types of information: (a) Account information — name, email address, and authentication credentials when you register for an account; (b) Usage data — pages visited, features used, time spent on the Services, and referring URLs; (c) Device and technical data — IP address, browser type, operating system, and device identifiers; (d) Blockchain data — publicly available on-chain transaction data associated with wallet addresses you connect to our Services; (e) Communications — messages you send to us via contact forms or support channels.

We use the information we collect to: (a) provide, operate, and improve our Services; (b) authenticate your identity and manage your account; (c) communicate with you about your account, updates, and support requests; (d) monitor and analyse usage patterns to improve user experience; (e) detect, prevent, and respond to fraud, security incidents, and abuse; (f) comply with applicable legal obligations.

We do not sell your personal information. We may share your information with: (a) Service providers — third-party vendors who assist us in operating our Services, subject to confidentiality obligations; (b) Legal authorities — where required by law, court order, or to protect the rights, property, or safety of Tienko Ltd, our users, or the public; (c) Business transfers — in connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to maintain session state, analyse usage, and improve our Services. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our Services.

We do not use third-party advertising trackers or sell your browsing data to advertisers.

We retain your personal information for as long as necessary to provide the Services and fulfil the purposes described in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymise it.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to: (a) access the personal information we hold about you; (b) request correction of inaccurate or incomplete information; (c) request deletion of your personal information, subject to legal obligations; (d) object to or restrict certain processing of your information; (e) data portability — receive your information in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Privacy Officer at [email protected].